Pankebites – Fresh Pancakes

Terms of Service & Policies Pankebites LLC

Catering Delivery Service

Ordering & Payment

  • Orders must be placed at least 72 hours in advance of the requested delivery date.
  • 50% deposit at the time of booking is required to secure your event date.
  • The remaining 50% balance must be paid at least 4 hours before the scheduled event. A secure payment link will be sent ahead of time.Failure to comply with this clause will result in cancellation of the service without refund of the deposit or any payment made.
  • Deliveries are available on Fridays, Saturdays, and Sundays between 8:00 AM and 6:00 PM at no additional cost.
  • This is a drop-off only service — our team will deliver your order and leave; we do not stay to serve.

Cancellation & Refund

  • Cancellations made 72 hours or more before the scheduled delivery are eligible for a 50% refund.

  • Please note that payment processing fees (approximately 3%) charged by our payment processor (Stripe) are non-refundable and will be deducted from any refund issued.

    The refund amount will be calculated based on the total payment received minus the non-refundable processing fee.

  • Cancellations made less than 72 hours before the scheduled delivery are non-refundable.
  • Refunds (when applicable) will be returned to the original method of payment and may take 5–10 business days to process, depending on your payment provider.
  • We are not responsible for refunds due to customer plan changes, venue issues, or delays beyond our control.
  • If we are unable to deliver the service due to circumstances on our part, a full refund or reschedule will be offered at no extra cost.

Mobile Cart Services (Hot Dogs, Mini Pancakes, Waffle Pops)

Scope of Service

Pankebites LLC agrees to provide catering services as requested by the client, in accordance with the terms and policies established on our website. The client acknowledges having read and accepted these terms and policies at the time of booking.

Electrical Requirements

For all catering services provided with live cooking equipment, the client is responsible for ensuring proper electrical access at the event location.

  • A dedicated power source of 1700W / 15A per service contracted is required.
  • The outlet must be located within 20 feet of the service setup area.
  • The electrical source must be stable, accessible, and not shared with other equipment during service hours.

⚠️ Failure to provide the required electrical access will result in service delays, additional fees, or cancellation of the service without refund of the deposit or any payments made. Pankebites LLC is not liable for any inconvenience, damages, or event disruptions caused by the client’s failure to meet these requirements.

Allergen Policy

PankeBites products are prepared with ingredients that may contain or come into contact with common allergens, including but not limited to:

  • Milk and buttermilk (including lactose, casein, and whey).
  • Eggs (egg whites and yolks).
  • Wheat flour (gluten).

By placing an order with PankeBites, the customer acknowledges and accepts the potential presence of these allergens. Customers with food allergies or intolerances are responsible for informing PankeBites prior to placing an order.

PankeBites will take reasonable measures to accommodate allergy-related requests; however, we cannot guarantee that any product will be completely free from allergens. PankeBites shall not be held liable for any allergic reactions or health issues arising from the consumption of our products when such information has not been disclosed by the customer.

Client Responsibilities

The client is responsible for providing accurate event details and ensuring that all necessary conditions for service are met, including but not limited to space requirements, electrical access (if applicable), and any permits if required.

Liability

Pankebites LLC will not be held liable for any damages or delays caused by circumstances beyond our control, including but not limited to weather conditions, accidents, or force majeure events

Payment

  • 50% deposit at the time of booking is required to secure your event date.

The remaining 50% balance must be paid at least 4 hours before the scheduled event. A secure payment link will be sent ahead of time.Failure to comply with this clause will result in cancellation of the service without refund of the deposit or any payment made.

  • The total invoice, including product/service cost, sales tax, and any applicable transportation fees, will be provided at the time of booking.
  • The deposit and the final payment are both calculated based on this full total, ensuring transparency from the beginning.
  • Your booking is not confirmed until the deposit is received

Cancellation & Refund

  • Cancellations made 72 hours or more before the scheduled delivery are eligible for a 50% refund of the total amount paid.
  • Cancellations made less than 72 hours before the scheduled delivery are non-refundable.
  • Payment processing fees (approximately 3%) charged by our payment processor (Stripe) are non-refundable and will be deducted from any refund issued.
    The refund will be calculated based on the total payment received minus these fees.

Refund Processing:
Approved refunds will be issued to the original method of payment and may take 5–10 business days to process, depending on your payment provider.

  • We are not responsible for refunds due to venue issues, weather conditions, or delays beyond our control.
  • If we are unable to deliver the service due to circumstances on our end, a full refund or reschedule will be offered at no additional cost.

Rescheduling Requests:

    • Clients may request to reschedule their event at least 72 hours in advance, subject to availability.
    • Approved reschedules will transfer the full amount paid to the new date (no penalty).
    • Rescheduling requests made 72 hours or less before the event will incur a $100 rescheduling fee and are subject to availability.
    • Only one reschedule is allowed per booking.

Acceptance

By booking or signing an agreement with Pankebites LLC, the client confirms their acceptance of the terms outlined herein and as stated on our website.

For questions or cancellation requests, please contact us at:

pankebites@gmail.com