1. Cancellations and Refunds

•Cancellations made at least 7 days in advance of the event date are eligible for a full refund.

•Cancellations made between 3 and 6 days before the event will receive a 50% refund of the total amount paid.

•No refunds will be issued for cancellations made less than 72 hours before the event.

 

2. Date Changes

•Customers may request a date change at least 5 days in advance without penalty, subject to availability.

•Date change requests made less than 5 days in advance will incur a 20% rescheduling fee.

 

3. No-Show Policy

•If the customer does not show up on the event day without prior notice, no refund or credit for future bookings will be provided.

 

4. Service Issues

•If our team is unable to provide the service due to unforeseen circumstances on our part, we will offer a full refund or a rescheduled event at no additional cost.

•We are not responsible for refunds in cases of customer plan changes, venue issues, or factors beyond our control.

 

5. Klarna Payments

•Refunds will be processed according to Klarna’s policy and may take up to 10 business days to reflect in the customer’s account.

•If the payment was made in installments, Klarna will adjust the remaining payments or issue a partial refund as applicable.

 

For any questions or cancellation requests, please contact us at pankebites@gmail.com